This policy explains how MARAVITA SUPPLY SDN. BHD 202601022217 (1684314-A), the Company, processes, ships and delivers orders placed by the Customer, and sets out the coverage, delivery windows and charges that apply.
1. Coverage Area
Peninsular Malaysia is covered in full, across all states.
East Malaysia, meaning Sabah & Sarawak, is covered as well.
2. Processing And Dispatch
1–3 business days is the standard processing window for every order, weekends and public holidays excluded.
A confirmation email carrying the Customer’s tracking information follows once the order is dispatched.
3. Delivery Methods And Timeframes
Overnight or next-day delivery is not offered. The table below sets out the delivery windows the Company works to.
These windows are estimates only; courier operations, public holidays and weather conditions may affect the actual delivery date.
4. Shipping Charges
Free Shipping is standard practice for orders placed through the Company.
Bulk or specialised promotional orders may still be charged at checkout, calculated by weight and destination.
5. Order Tracking
Once a courier partner takes custody of an order, the Customer receives an email or SMS carrying a tracking number and a live tracking link.
Questions about a shipment are welcome — our team is ready to help:
📧 Email: maravita-sb@outlook.com
🏢 Address: NO 222, LEBUH KIMBERLEY 10100 GEORGE TOWN PULAU PINANG
🌐 Website: https://maravita-sb.com/contact-us/