This policy explains when MARAVITA SUPPLY SDN. BHD 202601022217 (1684314-A), the Company, will accept a return, refund or exchange, and what the Customer must provide to request one.
1. Eligibility
Items are not exchangeable or refundable except where one of the following applies:
Wrong Item — the item sent by the Company does not match what the Customer ordered.
Mismatched Listing — the item received does not match the specifications, description, features or information advertised.
Damaged On Arrival — the item is spoiled, damaged or defective upon delivery.
Late Delivery — delivery exceeded the timeline set out in the Company’s Shipping Policy.
2. Evidence Required
A request must be supported by:
Unboxing Footage — a continuous, uninterrupted video showing the unopened parcel, the shipping label, the packaging and the item as it comes out.
First-Use Footage — a video of the item’s first use, where that applies to the item.
Supporting Material — photographs, order details or any other document the Company requests.
3. How To Submit A Request
The Customer sends the request to maravita-sb@outlook.com within 24 hours of receiving the item.
A request sent after the 24-hour window, or without the required evidence, is refused.
Questions about a return, refund or exchange are welcome — our team is ready to help:
📧 Email: maravita-sb@outlook.com
🏢 Address: NO 222, LEBUH KIMBERLEY 10100 GEORGE TOWN PULAU PINANG
🌐 Website: https://maravita-sb.com/contact-us/